Privacy Policy

This Privacy Policy explains how Synchrology Software Solutions, a partnership firm having its registered office at 2-91/12/4/NR, Plot No. 4, Doc Bhavan, 5th Floor, Kondapur, Hyderabad, Telangana - 500081, India ("Synchrology", "we", "us", or "our"), handles personal data.

For the purpose of the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), we act as a Data Fiduciary in respect of the personal data we determine the purpose and means of processing. If you are the individual to whom the personal data relates, you are a "Data Principal".

By contacting us, engaging our services, or using this website, you acknowledge that you have read and understood this Policy.

This Policy applies to personal data we collect through this website, through email and phone enquiries, and in the course of providing software design and development services to our clients.

It does not cover third-party websites or services that we may link to. Those are governed by their own privacy policies, and we encourage you to review them.

Information you give us: your name, email address, phone number, company details, and any information you choose to share when you contact us or work with us.

Project information: materials, content, and data you provide so that we can scope, design, and build software for you.

Technical information: basic, largely anonymous data such as browser type, device information, and pages visited, collected to keep the website secure and working well.

We collect only the personal data that is necessary for the purposes described in this Policy, and we do not knowingly collect more than we need.

To respond to your enquiries and communicate with you about a possible or ongoing engagement.

To provide, manage, and deliver the services you have engaged us for, including scoping, design, development, and support.

To meet our legal, accounting, and contractual obligations.

To maintain the security of our systems and this website, and to improve how the website performs.

We process personal data on the basis of your consent, and for certain legitimate uses permitted under the DPDP Act, such as where you have voluntarily provided your data for a specified purpose.

Where processing is based on consent, you may withdraw that consent at any time by contacting us. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

This website uses only the cookies and similar technologies necessary for it to function and, where applicable, to understand aggregate usage so we can improve it.

You can control or disable cookies through your browser settings. Doing so may affect how some parts of the website work.

We do not sell your personal data.

We may share personal data with trusted service providers (Data Processors) who help us operate, such as hosting, email, and analytics providers, and only to the extent needed to perform their function under appropriate confidentiality obligations.

We may disclose personal data where required to do so by law, by a court, or by a competent authority, or where necessary to establish, exercise, or defend legal claims.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When personal data is no longer required, we delete it or anonymise it in a secure manner.

We maintain reasonable security safeguards designed to protect personal data against unauthorised access, disclosure, alteration, and loss, in line with the Information Technology Act, 2000 and the rules made under it.

No method of transmission or storage is completely secure, but we work to protect your data and to review our safeguards as our practices evolve.

Subject to the DPDP Act, you have the right to access a summary of the personal data we hold about you and how it is processed.

You have the right to request correction, completion, updating, or erasure of your personal data.

You have the right to nominate another individual to exercise your rights in the event of your death or incapacity, and the right to grievance redressal as set out below.

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond within the timelines required by law.

Our services and this website are intended for businesses and adults. We do not knowingly collect the personal data of children as defined under the DPDP Act without verifiable consent from a parent or lawful guardian.

If you believe a child has provided us personal data, please contact us and we will take appropriate steps to delete it.

Where we use service providers located outside India, any transfer of personal data is carried out in accordance with applicable Indian law, including the DPDP Act and any restrictions notified by the Government of India.

We may update this Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with an updated effective date.

If you have any questions, requests, or complaints about how we handle your personal data, please contact us at synchrologysoftwaresolutions@gmail.com or +91 90632 22952.

You may also write to us at our registered office: Synchrology Software Solutions, 2-91/12/4/NR, Plot No. 4, Doc Bhavan, 5th Floor, Kondapur, Hyderabad, Telangana - 500081, India.

We take every concern seriously and will work to resolve it promptly and fairly.